Shaza Makkah Policies

Important Information

Check-in, check-out and property rules

To help make your stay at Shaza Makkah in Mecca as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.

Check-in 16:00

Check-out 12:00

Internet

WiFi is available in all areas and is free of charge.

Parking

Private parking is possible on site (reservation is not possible) and costs SAR 200 per day.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 2 years old stay for SAR 0 per person per night when using an available cot. Children up to and including 11 years old stay for SAR 0 per person per night when using an existing bed. You haven't added any extra beds. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Important Information

Parking is subject to availability due to limited spaces. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff.
Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19). Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. Please note: Parking is subject to availability due to limited spaces.
Please note: Out of Ramadan Parking cost is SAR 100 per day . Please note: Children between the ages of 6 & 12 years are charged 50% of the meal price using existed parents’ bed. Please note: Issuing Umrah permits is subject to the ministry of Hajj rules and regulations.
Please note: Any credit card used for either payment or charges onsite must be in the name of the guest and the same card must be present for verification upon check-in.
If the guest is not the cardholder or if the credit card used is not provided at the time of check-in the guest must provide an alternate payment arrangement.
Please note: The hotel will not honor any prepayments and deposits for future bookings without presenting the credit card or the cardholder’s authorization. The hotel reserves the right to reject the booking due to noncompliance with these requirements.
Please note: That adjacent room requests are subject to availability at the time of Check-in Please note: That the dinner will be served as an À la carte specific menu for Half Board and Full Board and in month of Ramadan we will have Open Buffet.

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Shaza Makkah, Mecca

FAQs about

Find answers to common questions about policies, check-in details, and more at Shaza Makkah. We want to help make your stay comfortable and hassle-free.

What are the check-in and check-out times at Shaza Makkah?

Check-in is from 16:00 and check-out is until 12:00.

Are pets allowed at Shaza Makkah?

No, pets are not allowed.

Can I cancel my booking at Shaza Makkah?

Cancellation terms depend on the rate you choose. Each rate shows its own terms before you book.

Is smoking allowed at Shaza Makkah?

Smoking is allowed in a designated area.

Which payment cards does Shaza Makkah accept?

Shaza Makkah lists these cards: Visa, American Express and Mastercard.

What is the policy for children and extra beds at Shaza Makkah?

Children of any age are allowed. Children up to and including 11 years old stay for free when using an existing bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

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